Refund policy

Returns & Exchanges Policy

Last Updated: October 19, 2025

All sales are final.

Returns or exchanges are only accepted for items that arrive damaged, defective, or incorrect.
You must notify us within 7 days of receiving your order.

 

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To qualify for a return or exchange:

• The item must be unworn, unwashed, and in its original condition.
  
  

• You must provide photo evidence of the damage, defect, or issue.
  
  

Please email us at support@letsgohijack.com within 7 days of delivery and include:

• Your order number
  
  

• A description and photo of the issue
  
  

• Whether you’d like a replacement, exchange, or refund
  
  

 

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Once your claim is reviewed and approved, we’ll email you a return shipping label.
After we receive and inspect the item, we’ll ship a replacement, process an exchange, or issue a refund, depending on your request and availability.

 

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Damages & Issues

Check your order the moment it lands.
If something’s off — damaged, defective, or not what you ordered — contact us immediately with your order info and photos. We’ll handle it.

 

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Shipping

Once your order has been shipped, LETSGOHIJACK is not responsible for any issues caused by the carrier — including delays, lost packages, or delivery errors.

If an incorrect or invalid shipping address is provided during checkout, we cannot intervene.
If a package is returned to us due to an incorrect address, additional shipping fees will apply to resend it.